Which goes to show you you can make all the laws you want but you cannot change people's ways. If you must change them you have to understand that it will take a long time.
If you walk down the street and smile at someone that will get passed on to the next person. That has the power to change someone's day.
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The creative destruction that social media is currently unleashing will change more than technology or the leader board of the Fortune 100. It is driving a qualitative shift in the nature of relationships between brands and their customers.
