We live in the country. I'm a redneck. No ha-ha. I live in L.A. County but more in the hills. Not in the fancy kind! Trust me whatever you do you do not want to come to my neighborhood!
I plays Joe's best friend. I am the only one he has ever been able to trust in his life so I help him understand what happened to him when he was younger.
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When you explain to people what you're trying to do as opposed to just making demands or delegating tasks you can build instant trust even if it's just for that short time you're on the phone.