There's a trick to the Graceful Exit. It begins with the vision to recognize when a job a life stage a relationship is over – and to let go. It means leaving what's over without denying its value.
Everyone has an opinion of who you are and what your relationship is about things that you've done or didn't do in your relationship – and it's just all crap really. Things that are written about it are all crap.
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It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
