Technologists provide tools that can improve people's lives. But I want to be clear that I don't think technology by itself improves people's lives since often I'm criticized for being too pro-technology. Unless there's commensurate ethical and moral improvements to go along with it it's for naught.
People try to treat technology as an object and it can't be. It can only be a channel.
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If we allow our self-congratulatory adoration of technology to distract us from our own contact with each other then somehow the original agenda has been lost.