It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
There's a trick to the Graceful Exit. It begins with the vision to recognize when a job a life stage a relationship is over – and to let go. It means leaving what's over without denying its value.
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Many Japanese painters and calligraphers would change their names intentionally to keep their relationship to the art always fresh. This way others' expectations can be avoided.
