I just think people have a lot of fiction. But you know I mean the real story of Facebook is just that we've worked so hard for all this time. I mean the real story is actually probably pretty boring right? I mean we just sat at our computers for six years and coded.
This is what customers pay us for – to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers but it's hard for them to tell you what they want when they've never seen anything remotely like it.
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Few companies that installed computers to reduce the employment of clerks have realized their expectations… They now need more and more expensive clerks even though they call them 'operators' or 'programmers.'
