I have a rule on my team: when we talk to one another we look each other right in the eye because I think it's tough to lie to somebody. You give respect to somebody.
Next Article
We may not always agree with every one of our neighbors. That's life. And it's part of living in such a diverse and dense city. But we also recognize that part of being a New Yorker is living with your neighbors in mutual respect and tolerance. It was exactly that spirit of openness and acceptance that was attacked on 9/11 2001.