If people in the media cannot decide whether they are in the business of reporting news or manufacturing propaganda it is all the more important that the public understand that difference and choose their news sources accordingly.
Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
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The competitor to be feared is one who never bothers about you at all but goes on making his own business better all the time.
