Well I think first of all there was a failure to have real clear information at our disposal. There was a real lack of situational awareness. We didn't have the capabilities on the ground to give us real-time accurate assessments of the physical condition of the city.
I was brought up to believe that there is no such thing as failure as long as I'm trying my best. So I've had a 'blood guts and glory' approach through my whole life.
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My big philosophy is: Try and work with good people because the process is your life. That's going to be really really hard. I'm glad I learned the lesson 'Failure is OK.'
