Our DNA is as a consumer company – for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par it's our fault plain and simply.
Not the fruit of experience but experience itself is the end.
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I have found little that is 'good' about human beings on the whole. In my experience most of them are trash no matter whether they publicly subscribe to this or that ethical doctrine or to none at all. That is something that you cannot say aloud or perhaps even think.