It's about communication. It's about honesty. It's about treating people in the organization as deserving to know the facts. You don't try to give them half the story. You don't try to hide the story. You treat them as – as true equals and you communicate and you communicate and communicate.
People break down after a couple of hours. All the defenses go down and there's a kind of communication that if I spent 20 years in a living room with one of these people I would never never know as much about them as I do in that one day.
Next Article
Strange about parents. We have such easy access to them and such daunting problems of communication.
